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Delay Action

The Delay action pauses workflow execution for a specified duration. The workflow automatically resumes after the delay period.

Jerome Bajou avatar
Written by Jerome Bajou
Updated this week

Overview

The Delay action pauses workflow execution for a specified duration. The workflow automatically resumes after the delay period.

How It Works

  • Workflow execution pauses at the delay step

  • Execution resumes automatically after the specified duration

  • Workflow context is preserved during the delay


Configuration

Duration (Required)

Time to wait before resuming. Supports multiple formats:

Format: {number}{unit} or {number}{unit} {number}{unit}

Units:

  • s - Seconds

  • m - Minutes

  • h - Hours

  • d - Days

Examples:

  • 30m - 30 minutes

  • 2h - 2 hours

  • 1d - 1 day

  • 2h 30m - 2 hours and 30 minutes

  • 5m - 5 minutes


Use Cases

  • Wait before sending follow-up emails

  • Delay notifications (e.g., "remind me in 24 hours")

  • Space out communication sequences

  • Wait for external processes to complete

  • Create time-based workflows


Examples

1. Follow-up Email

Workflow:

  1. Send Notification (Ask for a review email)

  2. Delay (24h)

  3. Send Notification (follow-up email)

2. Reminder Sequence

Workflow:

  1. Booking Confirmed trigger

  2. Send Notification (confirmation)

  3. Delay (1 day)

  4. Send Notification (preparation tips)

  5. Delay (1 day)

  6. Send Notification (final reminder)

3. Grace Period

Workflow:

  1. Booking Cancelled trigger

  2. Delay (48h)

  3. Send Notification (rebooking offer)


Important Notes

  • Delays pause the entire workflow execution

  • The workflow will resume automatically

  • Maximum delay duration may be limited by your plan

  • Delays within loops are not supported


Best Practices

  1. Use appropriate durations - Don't delay too long unnecessarily

  2. Consider timezones - Be aware of recipient timezones

  3. Test delays - Verify delay behavior in test mode

  4. Monitor executions - Check that workflows resume correctly


Related Documentation

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