CaptainBook.io

Analyze Sentiment: AI-powered sentiment analysis for customer feedback. Classifies text as positive/neutral/negative with confidence scores, polarity, and key highlights. Automate feedback escalation, prioritize support, and track satisfaction.

The Sentiment Analysis Action

Create Availability Action

Workflows: automate business processes in CaptainBook. Connect triggers (booking confirmations, customer creation, etc.) to actions (notifications, updates, webhooks) using a visual builder, no code required. Save time and reduce errors.

All you need to know about workflows

The Create Booking action creates a new booking programmatically. Use this to automate booking creation from external systems or workflows.

Create Booking Action

The Find Bookings action searches for bookings matching specified criteria and returns a collection of bookings.

Find Bookings Action

The Get Booking action retrieves a booking by ID and adds it to the workflow context. Use this to access booking details when you only have a booking ID.

Get Booking Action

The Update Booking action modifies booking properties such as notes, comments, refund status, and references.

Update Booking Action

The Create Gift Certificate action generates a new gift certificate that can be sent to recipients.

Create Gift Certificate Action

The Delay Until action pauses workflow execution until a specific date and time. The workflow automatically resumes at the scheduled time.

Delay Until Action

The Delay action pauses workflow execution for a specified duration. The workflow automatically resumes after the delay period.

Delay Action

The Find Availabilities action searches for availability slots matching specified criteria and returns a collection.

Find Availabilities Action

The Find Customers action searches for customers matching specified criteria and returns a collection of customers.

Find Customers Action

The Get Availability action retrieves an availability slot by ID and adds it to the workflow context.

Get Availability Action

The Get Customer action retrieves a customer by ID and adds it to the workflow context.

Get Customer Action

The Send Notification action sends messages via email, SMS, or push notifications to customers, staff, or other recipients.

Send Notification Action

The Send Webhook action sends HTTP requests to external systems. Use this to integrate with third-party services, APIs, or your own systems.

Send Webhook Action

The Set Variable action stores a value in a variable for use in later workflow steps. Use this to calculate values, transform data, or store intermediate results.

Set Variable Action

The Update Availability action modifies availability slot properties such as dates, capacity, and booking status.

Update Availability Action

The Update Customer action modifies customer information such as contact details, address, and preferences.

Update Customer Action

The Update Pricing action adjusts pricing for an availability slot. You can increase or decrease prices by percentage or fixed amount.

Update Pricing Action

The Booking Cancelled trigger starts a workflow when a booking is cancelled in your CaptainBook system.

Booking Cancelled Trigger

The Booking Changed trigger starts a workflow when a booking is rescheduled or amended in your CaptainBook system.

Booking Changed Trigger

The Booking Confirmed trigger starts a workflow when a booking is confirmed for the first time in your CaptainBook system.

Booking Confirmed Trigger

The Booking Transaction Processed trigger starts a workflow when a payment transaction is processed for a booking in your CaptainBook system.

Booking Transaction Processed Trigger

The Customer Created trigger starts a workflow when a new customer is added to your CaptainBook system.

Customer Created Trigger

The Documents Signed Complete trigger starts a workflow when all required documents for a booking have been signed in your CaptainBook system.

Documents Signed Complete Trigger

The Scheduled Time trigger (also called "Recurring schedule") starts a workflow at defined regular intervals. This is useful for automated tasks that need to run on a schedule.

Scheduled Time Trigger

The Webhook Trigger (also called "Webhook Received") starts a workflow when an external system sends an HTTP request to your webhook endpoint.

Webhook Trigger

The Create Customer action creates a new customer in your CaptainBook system. Use this to automatically create customer records from external systems, webhooks, or other workflow triggers.

Create Customer Action

The Cancel Booking action cancels a booking with optional refund processing and notification settings. Use this to automate booking cancellations based on business rules or external events.

Cancel Booking Action

The Charge Card on File action charges a customer's saved payment method for a booking. Use this to automatically process payments for bookings when the customer has a payment method…

Charge Card on File Action

The Determine if Available action checks whether a resource is available during a specified time period. Use this to verify resource availability before creating bookings or scheduling activities.

Determine if Resource Available Action

The Get Resource action retrieves a resource by ID and adds it to the workflow context. Use this to access resource information for availability checks, booking assignments, or notifications.

Get Resource Action

The Get User action retrieves a user by ID and adds it to the workflow context. Use this to access user information for notifications, assignments, or user-related operations.

Get User Action

The Diary Notes Updated trigger starts a workflow when diary notes are updated for an availability in your CaptainBook system.

Diary Notes Updated Trigger

The Unknown Booking Cancellation trigger starts a workflow when an unknown booking cancellation is received from GetYourGuide.

Unknown Booking Cancellation Trigger

Jerome Bajou

Automate everything with CaptainBook Workflows

Workflows

Find answers and get help from Intercom Support and Community Experts

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