Overview
The Booking Changed trigger starts a workflow when a booking is rescheduled or amended in your CaptainBook system.
When It Triggers
Booking dates or times are changed
Booking details are modified (quantity, product, etc.)
Booking is rescheduled
Any amendment is made to an existing confirmed booking
Use Cases
Send change confirmation emails
Notify customers about modifications
Update external calendars
Notify staff about changes
Recalculate pricing
Update partner systems
Configuration
This trigger requires no additional configuration. It automatically triggers when any confirmed booking is modified.
Available Data
When this trigger fires, it provides a booking object with the updated booking information.
Booking Object Structure
The booking object includes all standard booking fields with the latest values:
Updated dates and times
Modified quantities
Changed product information
Updated pricing
All customer and booking details
Accessing Booking Data
{booking.id}
{booking.updated_at}
{booking.gross_price}
{booking.quantity}Example Workflows
1. Send Change Confirmation
Workflow Steps:
Trigger: Booking Changed
Action: Send Notification
To:
{booking.customer.email}Subject: "Your Booking Has Been Updated"
Body: Include updated booking details
2. Update External Calendar
Workflow Steps:
Trigger: Booking Changed
Action: Send Webhook
URL: External calendar system
Payload: Updated booking details
3. Notify Staff
Workflow Steps:
Trigger: Booking Changed
Condition: If
{booking.quantity}changedAction (True): Send Notification to operations team
Testing
When testing this trigger:
Select a confirmed booking from your system
The workflow will use that booking's current data
Review execution logs to see booking information
Test Data
The trigger provides access to the last 20 confirmed bookings for testing.
Best Practices
Compare changes - Use conditions to detect specific types of changes
Update all systems - Ensure external systems are synchronized
Notify promptly - Send change confirmations quickly
Handle availability - Release old slots and reserve new ones
Track modifications - Log changes for audit purposes