CaptainBook.io

The Booking Confirmed trigger starts a workflow when a booking is confirmed for the first time in your CaptainBook system.

A booking transitions to confirmed status

The booking is confirmed for the first time (not on subsequent updates)

- A booking transitions to confirmed status
- The booking is confirmed for the first time (not on subsequent updates)

- Send confirmation emails to customers
- Notify staff about new bookings
- Create follow-up tasks
- Update external systems
- Send booking details to partners
- Generate invoices or receipts

___________________________________________________________

This trigger requires no additional configuration. It automatically triggers when any booking is confirmed in your system.

When this trigger fires, it provides a <code>booking</code> object with comprehensive booking information.

<code>quantity</code> - Number of items/guests booked

<code>created_at</code> - When the booking was created

<code>confirmed_at</code> - When the booking was confirmed

- <code>id</code> - Booking ID
- <code>quantity</code> - Number of items/guests booked
- <code>created_at</code> - When the booking was created
- <code>confirmed_at</code> - When the booking was confirmed

<code>commission</code> - Commission amount

<code>application_fee</code> - Application fee

- <code>direct_price</code> - Direct price
- <code>gross_price</code> - Gross price
- <code>net_price</code> - Net price
- <code>retail_price</code> - Retail price
- <code>commission</code> - Commission amount
- <code>tip</code> - Tip amount
- <code>application_fee</code> - Application fee

<code>customer_type</code> - Customer type

- <code>customer_id</code> - Customer ID
- <code>customer_type</code> - Customer type
- <code>provider_id</code> - Provider ID
- <code>reseller_id</code> - Reseller ID

<code>checked_in</code> - Check-in status

<code>thank_you_note</code> - Thank you note

<code>private_notes</code> - Private notes

<code>is_refundable</code> - Whether booking is refundable

- <code>checked_in</code> - Check-in status
- <code>thank_you_note</code> - Thank you note
- <code>private_notes</code> - Private notes
- <code>comments</code> - Public comments
- <code>is_refundable</code> - Whether booking is refundable

<code>cancelled_at</code> - Cancellation date (if cancelled)

<code>cancelled_reason</code> - Cancellation reason

<code>cancelled_reason_details</code> - Detailed cancellation reason

- <code>cancelled_at</code> - Cancellation date (if cancelled)
- <code>cancelled_reason</code> - Cancellation reason
- <code>cancelled_reason_details</code> - Detailed cancellation reason

In your workflow actions, you can access booking data using variables:

{booking.id} {booking.customer_id} {booking.gross_price} {booking.confirmed_at}

- To: <code>{booking.customer.email}</code>
- Subject: "Booking Confirmed - {booking.product.title}"
- Body: Include booking details

1. Trigger: Booking Confirmed
2. Action: Send Notification
 - To: <code>{booking.customer.email}</code>
 - Subject: "Booking Confirmed - {booking.product.title}"
 - Body: Include booking details

Condition: If <code>{booking.gross_price}</code> greater than 1000

1. Trigger: Booking Confirmed
2. Condition: If <code>{booking.gross_price}</code> greater than 1000
3. Action (True): Send Notification to team
4. Action (False): Log booking

Action: Send Notification (follow-up email)

1. Trigger: Booking Confirmed
2. Action: Delay (24 hours)
3. Action: Send Notification (follow-up email)

Select a confirmed booking from your system

The workflow will use that booking's data

Review execution logs to see the booking data used

1. Select a confirmed booking from your system
2. The workflow will use that booking's data
3. Review execution logs to see the booking data used

The trigger provides access to the last 20 confirmed bookings for testing purposes.

Filter when needed - Use conditions to only process relevant bookings

Handle edge cases - Check if customer email exists before sending

Use delays - Add delays before follow-up actions

Log important data - Store booking IDs for tracking

1. Filter when needed - Use conditions to only process relevant bookings
2. Handle edge cases - Check if customer email exists before sending
3. Use delays - Add delays before follow-up actions
4. Log important data - Store booking IDs for tracking

<a href="https://knowledge.captainbook.io/en/articles/13230574-booking-cancelled-trigger">Booking Cancelled Trigger</a>

<a href="https://knowledge.captainbook.io/en/articles/13230590-booking-changed-trigger">Booking Changed Trigger</a>

<a href="https://knowledge.captainbook.io/en/articles/13229918-get-booking-action">Get Booking Action</a>

<a href="https://knowledge.captainbook.io/en/articles/13229925-update-booking-action">Update Booking Action</a>

- <a href="https://knowledge.captainbook.io/en/articles/13230574-booking-cancelled-trigger">Booking Cancelled Trigger</a>
- <a href="https://knowledge.captainbook.io/en/articles/13230590-booking-changed-trigger">Booking Changed Trigger</a>
- <a href="https://knowledge.captainbook.io/en/articles/13229918-get-booking-action">Get Booking Action</a>
- <a href="https://knowledge.captainbook.io/en/articles/13229925-update-booking-action">Update Booking Action</a>

The Booking Confirmed trigger starts a workflow when a booking is confirmed for the first time in your CaptainBook system.

Booking Confirmed Trigger

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Booking Confirmed Trigger

Overview

When It Triggers

Use Cases

Configuration

Available Data

Booking Object Structure

Basic Information

Pricing Information

Relationships

Status & Notes

Cancellation Information

Accessing Booking Data

Example Workflows

1. Send Confirmation Email

2. Notify Team

3. Create Follow-up Task

Testing

Test Data

Best Practices

Related Documentation