Overview
The Send Notification action sends messages via email, SMS, or push notifications to customers, staff, or other recipients.
Supported Channels
Email - Send HTML/text emails
SMS - Send text messages via Twilio
Push - Send push notifications to mobile apps (your staff only)
Configuration
Channel (Required)
Select the notification channel:
mail- Emailsms- SMSpush- Push notification
To (Required)
Recipient address:
Email: Email address(es) - supports multiple emails separated by commas
SMS: Phone number(s) - supports multiple numbers
Push: User ID(s) - supports multiple user IDs
Examples:
{customer.email}
{customer.email}, {booking.customer.email}
{customer.phone}
{user.id}
Subject (Required for Email)
Email subject line. Supports variables.
Example:
Booking Confirmed - {booking.id}
Body (Required)
Message content. Supports:
Variables
HTML (for email)
Plain text (for SMS)
Example:
Hello {customer.name},
Your booking for {booking.product.title} on {booking.date} has been confirmed.
Thank you!
BCC (Optional, Email only)
Blind carbon copy email addresses. Supports multiple emails.
Branding (Optional, Email only)
Select a widget/branding template for email styling.
Declare Automatic Message (Optional, SMS only)
Checkbox to include a disclaimer that the message is automated (default: enabled).
Output
This action doesn't return data to the workflow context. It only sends the notification.
Examples
1. Send Confirmation Email
To: {customer.email}
Subject: Booking Confirmed
Body: Your booking {booking.id} has been confirmed.2. Send SMS Reminder
Channel: SMS
To: {customer.phone}
Body: Reminder: Your booking is tomorrow at {booking_time}
3. Multiple Recipients
To: {customer.email}, {booking.provider.email}
Subject: New Booking Body: Booking {booking.id} has been created.Best Practices
Verify recipient exists - Check email/phone before sending
Use variables - Personalize messages with customer data
Test formatting - Preview emails before sending
Respect preferences - Check customer communication preferences
Handle errors - Set up failure notifications