Get Answers Action

Overview

The Get Answers action loads a booking by ID and exposes its question answers in the workflow context. It returns booking-level, guest-level, and extra-level answers as arrays so you can use them in later steps (e.g. copy observations to comments, personalise messages, or run conditions on answers).

Use this action after a Booking Confirmed (or similar) trigger when you need to read the answers submitted during booking. The action does not modify the booking; it only adds answer data to the workflow context.

Configuration

Booking ID (Required)

The ID of the booking whose answers you want to load. Supports variables (e.g. {booking.id} from a trigger or a previous step).

Output

The action adds the following keys to the workflow context:

Key	Type	Description
`booking_answers`	`array<string>`	Booking-level question answers, 0-indexed list of strings.
`guest_answers`	`array<array<string>>`	Guest-level answers; index 0 = first guest's answers, index 1 = second guest's, etc.
`extra_answers`	`array<array<string>>`	Extra-level answers; index 0 = first extra instance's answers, index 1 = second, etc.
`booking_answer_count`	number	Number of booking-level answers.
`guest_count`	number	Number of guests with answers.
`extra_count`	number	Number of extra instances with answers.

Answer order follows question order. All values are normalised to strings (including multi-value answers, which are joined with , ).

Accessing Answer Data

Use variables for single values and array functions for lists.

Booking-level answers

{booking_answers} 
{first(booking_answers)} 
{last(booking_answers)} 
{get(booking_answers, 0)} 
{join(booking_answers, ', ')} 
{booking_answer_count}

Guest-level answers

guest_answers is an array of arrays: one array per guest (same order as guests on the booking).
Use get(guest_answers, 0) for the first guest’s answers, then first(), join(), etc. on that array.

{get(guest_answers, 0)} 
{first(get(guest_answers, 0))} 
{join(get(guest_answers, 0), ' | ')} 
{guest_count}

Extra-level answers

extra_answers is an array of arrays: one array per extra instance (quantity expands to multiple instances).
Use get(extra_answers, 0) for the first instance’s answers, then array functions as needed.

{get(extra_answers, 0)} 
{first(get(extra_answers, 0))} 
{extra_count}

Examples

1. Copy first booking-level answer to comments (e.g. “Observations”)

Use after Booking Confirmed → Get Answers → Update Booking:

Booking ID: {booking.id} 
Comments: {first(booking_answers)}

(If “Observations” is the first booking-level question, this copies it into the booking comments.)

2. Join all booking-level answers into one string

{join(booking_answers, ' | ')}

3. Use a specific answer by index

{get(booking_answers, 0)} 
{get(booking_answers, 1)}

4. First guest’s first answer

{first(get(guest_answers, 0))}

5. Check if there are any booking-level answers

{empty(booking_answers)}

(Use in a condition: “is empty” vs “is not empty”.)

6. Full workflow: Booking Confirmed → Get Answers → Update Booking (observations to comments)

Trigger: Booking Confirmed
Action: Get Answers
- Booking ID: {booking.id}
Action: Update Booking
- Booking ID: {booking.id}
- Comments: {first(booking_answers)}

Array functions

The variable picker includes an Array category. Useful functions for Get Answers output:

first, last – first/last element of an array
get(array, index) – element at index
join(array, separator) – join array to string
empty(array) – whether array is empty
slice, pluck, contains, unique, sort, reverse, implode, explode, merge, flatten

Use these in expressions like {first(booking_answers)} or {join(get(guest_answers, 0), ', ')}.

Best practices

Use after the booking exists – Run Get Answers after a trigger or step that provides booking.id (e.g. Booking Confirmed).
Know your question order – booking_answers order follows question order; use index 0, 1, … or first(), last() accordingly.
Handle empty answers – Use empty(booking_answers) or check counts before using first()/get() in critical paths.
Guest/extra order – guest_answers and extra_answers follow the booking’s guest and extra order; use get(..., index) for a specific guest or instance.
Combine with Update Booking – Typical use is to copy one or more answers (e.g. observations) into the booking’s comments or another field via Update Booking.