This guide walks you through configuring the pricing for an existing experience in CaptainBook, including the starting retail price, tiered pricing, price categories, and pricing strategy.
After setup, your experience displays the correct starting price on the booking widget and accepts bookings against the categories you defined.
Step 1: Open the Experiences list
From the dashboard, click Experiences in the left sidebar to open the list of your experiences.
Step 2: Open an experience for editing
Click the name of the experience you want to configure (e.g. Athens Acropolis Guided Walking Tour) to open its edit page.
Step 3: Scroll to the Pricing section
Scroll past Basic details to reach the Pricing section, which contains all price-related settings for the experience.
Step 4: Set the starting retail price
In Starting from retail price, enter the base price (e.g.
50) in the USD field. This is the “starting from” price shown to customers.Optionally update the price label next to per (default: person) to a custom unit such as adult or ticket.
Step 5: Enable Tiered pricing
Click the Tiered pricing toggle to enable multiple price categories. Tiered pricing lets you encourage larger bookings by applying discounts based on the quantity ordered.
Once enabled, additional sub-options appear:
Use the most expansive tier as “starting price” — controls the automatic computation of the “starting from” price. By default the system uses the cheapest tier; toggle this on if you prefer to show the most expensive tier instead.
Step 6: Configure the pricing strategy
Below the tiered pricing options, locate the Pricing strategy panel. Click Change pricing strategy to choose how prices are structured across your categories.
Pricing strategy warning
If no pricing information has been added, a warning appears: “This product is not bookable. Consider adding pricing information.” Complete the categories below to clear it.
Step 7: Add and customize price categories
With tiered pricing enabled, use the Price Categories panel to define the categories customers can book against:
Click Add to create a new category (e.g. Adult, Child, Senior).
Rename each category with a custom label.
Set Age restrictions (minimum and maximum age) per category where relevant.
Use the per-category enable toggle to make a category available or hide it.
Remember: all categories within a tier must share the same fare for accurate pricing.
Step 8: Save your pricing configuration
Click Save & Continue at the bottom of the Pricing section to persist your settings. The experience is now bookable with the prices and categories you defined.
Troubleshooting
“This product is not bookable” warning persists — ensure at least one price category has a valid fare and is enabled.
Tiered pricing options don’t appear — confirm the Tiered pricing toggle is on; the section expands only after activation.
Starting price looks wrong on the widget — check the Use the most expansive tier as “starting price” toggle; switch it on or off depending on whether you want the cheapest or most expensive tier shown.