Meet Your AI Assistant
CaptainBook is the first reservation technology company in the world to release an AI Assistant with real-time access to your inventory and availability — capable of placing bookings without human intervention.
Available 24/7, it enhances your customer experience, boosts conversions, and reduces repetitive workload for your team.
🤖 What the AI Assistant Can Do
Here’s what your Assistant is trained to handle:
✅ Answer Customer Questions
From product details to availability and cancellation policies, customers can ask things like:
“Where does this tour start?”
“Is it suitable for children under 5?”
“How much does it cost for 2 adults and 1 child?”
🔎 Real-Time Availability Search
The Assistant can:
Check whether an experience is available for a specific date, time, and guest mix
Offer alternative suggestions when the requested time is unavailable
📝 Lead Capture
Your AI Assistant naturally gathers:
Name
Email
Phone number
It requests this information only when necessary (e.g. to place a booking or hand off a conversation).
📤 Handover to Manager
When needed, the Assistant can escalate the conversation to a human.
This happens if:
The customer asks to speak to someone
The Assistant can’t answer a question
A technical issue occurs
The manager (a user of your workspace assigned to the Assistant) receives an email redacted by the AI Assistant with a link to the conversation history and any customer details already collected
📅 Make Reservations
Your AI Assistant can:
Create a real-time reservation for the customer
Explain pricing and send the payment link
Hold the reservation until the expiration time (set in your widget settings)
Automatically release the spots if not paid in time
🔌 How to Enable the AI Assistant
Create an Assistant and assign it to a widget from your CaptainBook dashboard
It will learn about all products linked to that widget (may take a few minutes)
If AI credits are available, the Assistant will appear on your website automatically
⚠️ Important Notes
AI Assistants consume AI credits with each customer interaction
If your credits run out, the Assistant will stop appearing
Enable auto-recharge to make sure your Assistant is always online
The CaptainBook AI Assistant is your always-on sales and support tool — trained on your products, connected to your live availability, and built to convert.
No setup headaches, just smarter bookings.